How can Case Managers benefit you?
If you go to an incident, particularly a dwelling, and you think an individuals living arrangements
are not satisfactory then please contact us with details of your concerns. This maybe that their living
conditions are very poor, their home is extremely cluttered and poses a threat to their safety or that
you think they may need further interventions from other agencies such as social services, etc. We can
then use our contacts to try and get further assistance.
If you know of any empty/derelict buildings on your station ground please let me know. We can then
arrange to visit the site to ensure the security of the premises.
If you are having problems with a particular area in terms of particular types of incidents then
let us know and we will see if we can do something about it. Examples include deliberate fire
setting, cooking related fires, etc.
We can provide you with figures/information for statistical purposes.
Case Managers: Role
To look at all incidents in our area on a regular (daily) basis. Particular
emphasis is placed on deliberate primary and secondary fires to identify trends/patterns.
This information is used to liaise with the Police and other agencies to try and prevent
further fires and to aid prosecution if appropriate.
We also look at Accidental Fires, both primary and secondary to identify common
themes such as cooking related fires, alcohol issues, etc. Also to see if there are
particular times of the day or days of the week.
We also look at RTC’s to try and identify common roads, although this can be a difficult exercise.
False Alarm Malicious calls are looked into to ensure that they are not being made by the same
caller. If they are then further action can be taken.
AFA’s are looked at every month to identify repeat addresses. These addresses are then
looked at in more detail to identify common themes so that further action can be taken.
Examples include cooking related calls in sheltered accommodation, where we will work in
conjunction with Housing Associations and individuals to reduce unwanted calls. It may also
identify a need for Technical Fire safety to take an interest in a particular property.
If areas are identified as needing further attention then Case Managers will, in conjunction
with the Station Manager and the Group Manager identify possible solutions and then bring in
other agencies as necessary.
Case Managers also sit on the monthly Anti-social Behaviour Panels to share/exchange
information that may be of use to many other agencies. This is particularly useful with
small scale deliberate fire setting such as refuse, as it often tends to be linked to other
types of anti-social behaviour such as groups of youths causing nuisance, graffiti, etc.
Case managers also produce monthly figures for their area as a whole and also a breakdown
of each station.
BVPI’s (Performance indicators) are scrutinised each month to look for improvements
or downturns and appropriate actions are then identified and dealt with where necessary.
Case and Relationship Managers develop contacts with other agencies (both in the public
and private sector) ,individuals, organisations and charities for mutual benefit.
We also undertake different kinds of Community safety activities as required, including
HSC’s with vulnerable adults, who we visit in conjunction with the relevant social
worker or support worker.
Identify empty/derelict buildings in our area and work with owners/responsible persons
to try and ensure that they are secure and to stop unwanted entry and damage, particularly
from fire. This in turn also reduces the risks to crews.
Get involved in various community projects as required, such as Road Safety or Community Partnership Days.