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1. If you go to an incident, particularly a dwelling, and you think an individuals living arrangements are not satisfactory then please contact us with details of your concerns. This maybe that their living conditions are very poor, their home is extremely cluttered and poses a threat to their safety or that you think they may need further interventions from other agencies such as social services, etc. We can then use our contacts to try and get further assistance.
2. If you know of any empty/derelict buildings on your station ground please let me know. We can then arrange to visit the site to ensure the security of the premises.
3. If you are having problems with a particular area in terms of particular types of incidents then let us know and we will see if we can do something about it. Examples include deliberate fire setting, cooking related fires, etc.
4. We can provide you with figures/information for statistical purposes.

Case Managers: Role

1. To look at all incidents in our area on a regular (daily) basis. Particular emphasis is placed on deliberate primary and secondary fires to identify trends/patterns. This information is used to liaise with the Police and other agencies to try and prevent further fires and to aid prosecution if appropriate.
2. We also look at Accidental Fires, both primary and secondary to identify common themes such as cooking related fires, alcohol issues, etc. Also to see if there are particular times of the day or days of the week.
3. We also look at RTC’s to try and identify common roads, although this can be a difficult exercise.
4. False Alarm Malicious calls are looked into to ensure that they are not being made by the same caller. If they are then further action can be taken.
5. AFA’s are looked at every month to identify repeat addresses. These addresses are then looked at in more detail to identify common themes so that further action can be taken. Examples include cooking related calls in sheltered accommodation, where we will work in conjunction with Housing Associations and individuals to reduce unwanted calls. It may also identify a need for Technical Fire safety to take an interest in a particular property.
6. If areas are identified as needing further attention then Case Managers will, in conjunction with the Station Manager and the Group Manager identify possible solutions and then bring in other agencies as necessary.
7. Case Managers also sit on the monthly Anti-social Behaviour Panels to share/exchange information that may be of use to many other agencies. This is particularly useful with small scale deliberate fire setting such as refuse, as it often tends to be linked to other types of anti-social behaviour such as groups of youths causing nuisance, graffiti, etc.
8. Case managers also produce monthly figures for their area as a whole and also a breakdown of each station.
9. BVPI’s (Performance indicators) are scrutinised each month to look for improvements or downturns and appropriate actions are then identified and dealt with where necessary.
10. Case and Relationship Managers develop contacts with other agencies (both in the public and private sector) ,individuals, organisations and charities for mutual benefit.
11. We also undertake different kinds of Community safety activities as required, including HSC’s with vulnerable adults, who we visit in conjunction with the relevant social worker or support worker.
12. Identify empty/derelict buildings in our area and work with owners/responsible persons to try and ensure that they are secure and to stop unwanted entry and damage, particularly from fire. This in turn also reduces the risks to crews.
13. Get involved in various community projects as required, such as Road Safety or Community Partnership Days.