The organisation can be broken down into the structure below. You will soon be able to click on each job position to view the roles and responsibilities carried out by that member of staff. Please check back for regular updates.
 
  • Director, ICT
    • Customer Services Manager
      • Network Administrator
      • Systems Analyst
      • Helpdesk Support Administrator
    • Communications Manager
      • Communications IP Telephony Technician
      • Communications Radio Technician
    • Document Control Manager
      • Web Developer


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The IT & Communications Department structure is detailed above. The information below includes departmental purpose, objectives, the services provided by the department and to whom the the services are provided.

OBJECTIVES OF THE DEPARTMENT

The Information Technology & Communications department has developed a number of objectives which are linked to FRS Strategic Aims.

PURPOSE OF DEPARTMENT

"To continuously develop the technical infrastructure and environment so that all FRS services can achieve their service objectives through the most effective application and use of Information and Communication Technology Systems."

WHAT SERVICES TO INFORMATION TECHNOLOGY PROVIDE?

The Department is responsible for the following remits:

  • Customer Satisfaction and Service - to earn the respect of our customers by providing them with IT & Communications services, which meet their needs.
  • Quality - to provide IT & Communications services which fit the needs and purposes of our customers.
  • Efficiency - to deliver our services at the lowest possible cost consistent with other objectives.
  • Management - to foster initiative, creativity, innovation and commitment of IT & Communications staff by empowering each individual to attain their defined objectives.
  • People - to provide an environment in which each member of IT & Communications staff gains a sense of satisfaction and accomplishment from personal achievements, to recognise individual and team accomplishments, and to reward individuals based upon their contributions and job performance.
  • Financial - to operate in a cost-effective manner and to maximise benefits from financial resources and the appropriate use of technology.

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Fire & Rescue Service Headquarters
Manor House, Potterne, Devizes, Wiltshire, SN10 5PP
Tel: 01380 723601 Fax: 01380 727000
Web site: www.wiltsfire.gov.uk

Disclaimer/Copyright© 2003 Wiltshire Fire & Rescue Service. All rights reserved.